- E-38, Sector 63, Noida, Uttar Pradesh 201 301
- info@radiate.co.in
- +91 99718 31977
- Office Hour : 09:30am - 6:30pm
Get The Best BPO Services
Is it becoming hard for you to offer personalized service to your customers and ensure customer satisfaction? If you are in search of ways to improve the customer satisfaction and increase the sales and conversion then you have to focus on improving your Customer Care Live Chat Support Services in Banglore.
Nothing like having a great customer care live chat service company can be beneficial. At Radiate, we believe in offering the best quality support services to the organization so that it becomes easy to retain customers
- Best quality professionals to handle customer chat
- 24/7 service to ensure customer satisfaction
- Integrating latest tools to keep a track of customers
- Maintaining the budget and offering best service
How We Help Your Business To Grow And Successful
WHY CHOOSE USReasonable Pricing
We understand the need for reasonable pricing and thus, we are here to support you throughout. Our chat support services are undoubtedly top-notch along with making sure that you can keep the budget in control.
Customized support
We understand that every business is different and so are their process and requirements. Thus, we start by understanding your business first and then customize the process to meet and surpass your needs.
Secure service
One of the best things about Radiate is that we believe in protecting the data. Since there is a need for securing the service as it contains confidential information, our 256-bit SSL connection can become an ideal choice.
Experienced executives
Our team includes some of the most skilled executives who will take care of all your needs and ensure that you get the best possible help. Your process can benefit greatly from their knowledge and experience.
Real Time monitoring
With some of the advanced tools and experienced team heads, we keep monitoring every call. The supervision of calls leads to offering the best services and real time monitoring enables eliminating errors.
24/7 chat support
We understand your customers need immediate support. That is why we are available 24 hours a day to give you the best support possible to make sure your customers never leave your company in dissatisfaction.
Industries We Cater
Where We Work
Benefits of outsourcing to a Live chat service company
OUR EXPERIENCEChat support has become the new favourite among the organizations. With more people trying to reach their customer support team through chat, if you have still not recognized the value of an efficient team, you might be losing some of your most valuable customers. Thus choosing to outsource can be an immediate decision that can instantly start offering the chat support.
We at Radiate have been a part of the industry for a long time now and hence we value customer satisfaction. With our advanced infrastructure that is built to ensure offering the best chat support ensures that none of your customers will be left unanswered. Some of the major advantages of choosing to outsource are as follows.
- Reduce the cost and headache
- Don't have to maintain a huge team
- Can stay assured about abiding by the compliance
- Can have access to a great infrastructure
- Can enjoy transparency in the operation
- Can get highly experienced support team
Chat Support Software We Use
OUR Tools
Frequently Asked Questions
FAQ'sEven when chat support has been recently introduced in the support system, this is something that is gaining a huge support from the customers. Since more people are looking forward to chat support rather than calling and wasting time, chat support is something that most organizations should start introducing, especially the businesses who are into providing product and service.
At radiate, we strongly believe that chat support has slowly taken an integral part of the business. Until a company has introduced good chat support, they are losing on the most valuable customers. Thus, outsourcing from a great company with a great team can be valuable as increasing the ROI.
There are a lot of skills that you need to check when it comes to ensuring the best chat support. Some of the major skills include:
- Ability to multitask
- Fast typing
- Speaking in the required language
- Emotional intelligence
- Ability to understand
- Patience to hear the plight
Software navigation - Adapting to different needs
There are different ways of handling chat support however the prime outcome remains the same and which is improving customer satisfaction. We have a simple rule that we follow and which is to improve communication. We give time to our customers to tell their story and thereafter we offer resolution. However, we make sure that we keep the business agenda and customer’s needs in mind.
With some of the advanced tools which are customized per your business,we start training our executives.
Of course yes. The basic reason for chat support is offering 100% customer satisfaction. Since we understand that customer retention is mandatory, we ensure the best services to retain your valuable customers.
What Our Clients Say
Client feedback Initially we sought Radiate’s input and expertise on some of our strategic initiatives. Overtime, we outsourced them to gain expertise on other operations.
Sanjay Kumar A leading Company
Radiate team has been a brilliant asset in exploring our new business capabilities. They helped us capitalize on missed opportunities.
Sachin Mishra A leading Company
The Radiate BPO has been helpful and significant resource for us. They evolved as excellent consultative and strategic partner.
Rohit Singh Design